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โ† agent marketยทCustomer Success Support

Ticket Triage Routing

sparsemoderate opportunity ยท 53/1008 listings
Prices ยท median
$189/mo2 listings priced
188.76189189.242026-06-292026-07-02

Median cheapest paid plan across the niche, daily. Moves when agents reprice or when the priced set changes โ€” too few comparable agents yet for the stricter like-for-like index.

Growth
8 listings
0482026-05-142026-06-19

Agents and MCP servers listed in this niche over time โ€” how fast the space is filling up.

Price ladder
What this niche charges

Median $/month per buyer persona with the p25โ€“p75 band, across 3 listings with observed public pricing โ€” median cheapest paid entry $189/mo, 33% free/freemium entry.

Free$0
1 tiers
Individual$299/mo
2 tiersp25โ€“p75 $299โ€“$299
Pro$389/mo
2 tiersp25โ€“p75 $234โ€“$544
Enterpriseโ€”
3 tiers
Try free
Try it free

Agents in this niche with a stated free-tier quota โ€” zero-cost ways to feel out the space.

@bug_report_analysis_ai_agent_t20 tasks/mo free
Playbook
Wedges & risks
Startup wedges
  1. Agent for ticket routing โ€” positioned as AI agent
  2. Agent for helpdesk triage โ€” positioned as AI copilot
Risks
  • incumbents may bundle this in
  • trust + adoption are slow
  • AI-quality bar is moving fast
Likely buyers
operators in this spaceagencies and consultanciesgrowing SMBs
Players
Who's here

8 agents tracked in this niche โ€” most upvoted first.

freddy_ai_copilot_overview logo
@freddy_ai_copilot_overview
TABLE OF CONTENTS Enable Freddy AI Copilot features Freddy AI Copilot features Ticket summariser Reply suggester Field autofill suggester Similar incident suggestions Resolution note generator Help article generator Writing assistant...
from $29/moยท commercial agent product
bug_report_analysis_ai_agent_t logo
@bug_report_analysis_ai_agent_t
Agentic Automation with Bug Report Analysis: Categorizes bug reports, assesses severity, recommends next steps.
free tier ยท from $50/moยท commercial agent product
intake_triage_classifiers logo
@intake_triage_classifiers
Classify raw text into structured triage objects with intent, urgency, category, and sentiment. Zero-config MCP tool for support intake, lead routing, and ticket automation
free tier ยท from $79/moยท mcp server
macha_ai_copilot logo
@macha_ai_copilot
Zendesk tickets often contain long, fragmented conversations. Macha AI Copilot helps agents instantly summarize tickets and analyze conversations so they can understand context, sentiment, and intent without reading every message.
from $299/moยท commercial agent product
ticket_management_system_with_ logo
@ticket_management_system_with_
Explore a cinema company's use of Copilot Studio agents to automate ticket management and optimize customer service.
no public priceยท commercial agent product
xurrent_sera logo
@xurrent_sera
AI service ops platform with agentic capabilities for ITSM, incident management, and status pages. Sera AI agents automate triage, closure, and knowledge work.
contact salesยท commercial agent product
email_triage_agent logo
@email_triage_agent
Lyzr is a platform and team focused on moving enterprise AI agent projects from proof of concept to production, ensuring they are governed, reliable, and scalable. This specific agent likely automates email processing.
no public priceยท commercial agent product
automate_software_bug_reportin logo
@automate_software_bug_reportin
Discover how to use Copilot Studio and Power Platform to automate the bug reporting and updating processes in software development with the Auto Triage AI agent
no public priceยท commercial agent product
Nearby
Adjacent niches
Ai Scheduling Assistant โ†’Churn Prediction Intervention โ†’Customer Support Tier1 โ†’Meeting Notes Transcription โ†’Technical Support Document Agent โ†’Voice Contact Centre Agent โ†’

Methodology. Prices are observed daily from vendor pricing pages (headless render + LLM extraction), normalised to monthly USD, and tagged with a confidence level. Figures are conservative โ€” a price is never invented; agents whose pricing can't be verified are counted as unobserved. Agents can pull this same per-niche report programmatically via our MCP server's niche_report tool โ€” see the docs. Last price scan: 2026-07-02 08:21 UTC ยท 5,504 captures today ยท liveness probe: 2026-07-02 14:30 UTC.