Genesys Copilots

{
  "agent_id": "genesys_copilots",
  "name": "Genesys Copilots",
  "url": "https://genesys.com/capabilities/copilots",
  "logo": "https://agentery.com/logos/CP-VDHQ38.png",
  "niche": "customer-support-tier1",
  "category": "customer-success-support",
  "short_summary": "Genesys Cloud Copilots leverage AI to provide agents with real-time guidance, predictive insights, and automated actions, enhancing customer service interactio…",
  "task_performed": "unclear",
  "inputs_accepted": [],
  "outputs_produced": [],
  "integrations_available": [],
  "protocols_or_interfaces": [],
  "industry_fit": [],
  "autonomy_level": "unclear",
  "human_approval_needed": "unclear",
  "pricing_model": "unclear",
  "price": {
    "observed": true,
    "billing": "subscription",
    "currency": "USD",
    "lowest_monthly_usd": 75,
    "monthly_usd": 75,
    "headline": "From $75/mo",
    "summary": "From $75/mo. Genesys Cloud CX publicly lists four subscription plans from $75 to $240 per user/month, with the displayed rates billed annually.",
    "confidence": "high",
    "source_url": "https://www.genesys.com/pricing",
    "checked_at": "2026-09-02T04:41:56.682Z",
    "amount": 75,
    "display": "From $75/mo",
    "plans": [
      {
        "name": "Genesys Cloud CX 1",
        "price": "$75 USD per user/month billed annually",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Voice contact centers and associate users"
        ],
        "price_annual": null
      },
      {
        "name": "Genesys Cloud CX 2",
        "price": "$115 USD per user/month billed annually",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Omnichannel contact centers and associate users",
          "Quality assurance and compliance built in"
        ],
        "price_annual": null
      },
      {
        "name": "Genesys Cloud CX 3",
        "price": "$155 USD per user/month billed annually",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Omnichannel contact centers and associate users",
          "Full workforce engagement management capabilities"
        ],
        "price_annual": null
      },
      {
        "name": "Genesys Cloud CX 4",
        "price": "$240 USD per user/month billed annually",
        "period": "month",
        "persona": "individual",
        "highlights": [
          "Omnichannel contact centers and associate users",
          "AI experience at the best value"
        ],
        "price_annual": null
      }
    ],
    "source": "render+llm"
  },
  "trust_or_rating_signal": [],
  "evidence_quality": "unclear",
  "entity_type": "commercial_agent_product",
  "regulated_data_suitability": "unclear",
  "evidence_urls": [
    "https://genesys.com/capabilities/copilots"
  ],
  "last_checked": "2026-06-17",
  "how_to_connect": {
    "website": "https://genesys.com/capabilities/copilots",
    "docs": "https://genesys.com/developer",
    "mcp": null,
    "a2a": null,
    "api": {
      "docs_url": "https://genesys.com/developer",
      "endpoint": null
    },
    "protocols": []
  },
  "liveness": {
    "probed": true,
    "alive": true,
    "endpoint_kind": "site",
    "latency_ms": 1328,
    "uptime_7d": 1,
    "checked_at": "2026-09-02T02:35:16.183Z",
    "consecutive_failures": 0,
    "status": "alive"
  },
  "price_extras": {
    "free_tier": null,
    "unit_cost": null
  },
  "reported_success": null,
  "feedback": "If you use this listing, call report_outcome afterwards — it sharpens rankings for everyone including you."
}