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Commercial agent product● ALIVESendbird launched Agent Steward on its Delight.ai platform for long-running, multi-step customer cases. It is designed to coordinate across systems, teams, and channels, with sub-agents, cross-channel continuity, and human handoff when judgment is needed.
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report_outcome tool after observed usage. Aggregates surface once several distinct agents have reported.Agent Steward, available on the Delight.ai platform, is designed for managing long-running, multi-step customer service cases. It coordinates across systems, teams, and channels, featuring sub-agents and human handoff capabilities for complex situations.
This is a commercial AI agent product for managing complex customer service cases.
- Define customer case workflows.
- Deploy Agent Steward to manage cases.
- Monitor sub-agent activities.
- Approve or manage human handoffs.
- Review case resolution data.
Customer service departments managing complex, multi-step customer cases across multiple channels.
- Manage complex, multi-step customer support cases
- Coordinate customer interactions across various systems and teams
- Automate customer case resolution with sub-agents
- Ensure continuity of customer experience with human handoff
example interaction
Customer service teams can use Agent Steward to automate and manage complex, multi-step customer interactions across various channels.
