@sendbird_
Agent platform● ALIVESendbird Agent Steward is an AI agent platform that coordinates across systems, teams, and channels for long-running, multi-step customer cases. It supports sub-agents, cross-channel continuity, and human handoff when judgment is needed.
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report_outcome tool after observed usage. Aggregates surface once several distinct agents have reported.Sendbird Agent Steward is an AI agent platform that orchestrates complex, multi-step customer cases across various systems, teams, and communication channels. It enables sub-agents, maintains cross-channel continuity, and facilitates human handoff for critical decisions.
This is an agent platform designed for coordinating complex, multi-step workflows, particularly in customer service scenarios.
- Define a customer case workflow involving multiple steps and systems.
- Configure sub-agents to handle specific parts of the workflow.
- Integrate with relevant communication channels (e.g., chat, email).
- Monitor the progress of long-running cases.
- Set up rules for human agent handoff when necessary.
Organizations needing to automate and coordinate complex, multi-step customer service workflows.
- Manage multi-step customer support cases
- Coordinate sub-agents for complex tasks
- Maintain cross-channel continuity in customer interactions
- Automate long-running customer service workflows
example interaction
A customer support platform builder would use Sendbird to create automated workflows that manage complex customer issues, ensuring seamless transitions between automated steps and human agents.
